{"id":10,"date":"2026-04-19T15:04:07","date_gmt":"2026-04-19T15:04:07","guid":{"rendered":"https:\/\/poshlumin.com\/?page_id=10"},"modified":"2026-04-19T15:25:50","modified_gmt":"2026-04-19T15:25:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/poshlumin.com\/?page_id=10","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h2>\n\n\n\n<p>We want you to love your PoshLumin reusable cleansing sponges. If something isn\u2019t right, we\u2019re here to help. Our returns policy lasts <strong>30 days<\/strong> from the date of delivery. If 30 days have passed, we unfortunately can\u2019t offer a refund or exchange.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns Eligibility<\/strong><\/h3>\n\n\n\n<p>Due to the <strong>personal care nature<\/strong> of our products, we only accept returns under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused<\/strong><\/li>\n\n\n\n<li>In the <strong>same condition<\/strong> you received it<\/li>\n\n\n\n<li>In the <strong>original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n<p>For hygiene reasons, <strong>used reusable cleansing sponges cannot be returned<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-returnable Items<\/strong><\/h3>\n\n\n\n<p>We do not accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used personal care items (including used cleansing sponges)<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Sale items (unless defective)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged or Defective Items<\/strong><\/h3>\n\n\n\n<p>If your item arrives damaged or defective, we will gladly replace it.<\/p>\n\n\n\n<p>Please email us within <strong>48 hours of delivery<\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Clear photos of the item<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h3>\n\n\n\n<p>Once your return is received and inspected, we will notify you via email.<\/p>\n\n\n\n<p>If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your refund will be processed to your original payment method<\/li>\n\n\n\n<li>Processing times may vary depending on your bank<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Late or Missing Refunds<\/strong><\/h3>\n\n\n\n<p>If you haven\u2019t received your refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account<\/li>\n\n\n\n<li>Contact your payment provider<\/li>\n\n\n\n<li>Contact your bank<\/li>\n<\/ol>\n\n\n\n<p>If you still need help, email us at:<br>\ud83d\udc49 <strong><a href=\"mailto:admin@poshlumin.com\">admin@poshlumin.com<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h3>\n\n\n\n<p>We only replace items if they are <strong>defective or damaged<\/strong>.<\/p>\n\n\n\n<p>To request an exchange, contact us at:<br>\ud83d\udc49 <strong><a href=\"mailto:admin@poshlumin.com\">admin@poshlumin.com<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Shipping<\/strong><\/h3>\n\n\n\n<p>To return your product, please contact us first for return instructions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs<\/li>\n\n\n\n<li>Shipping costs are non-refundable<\/li>\n\n\n\n<li>We recommend using a <strong>trackable shipping service<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Need Help?<\/strong><\/h3>\n\n\n\n<p>For any questions related to returns or refunds, contact us at:<br>\ud83d\udc49 <strong><a href=\"mailto:admin@poshlumin.com\">admin@poshlumin.com<\/a><\/strong><\/p>\n\n\n\n<p><strong>For hygiene and quality reasons, all PoshLumin products are carefully handled and sealed before delivery.<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview We want you to love your PoshLumin reusable cleansing sponges. If something isn\u2019t right, we\u2019re here to help. Our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poshlumin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":2,"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":51,"href":"https:\/\/poshlumin.com\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/51"}],"wp:attachment":[{"href":"https:\/\/poshlumin.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}