Overview
We want you to love your PoshLumin reusable cleansing sponges. If something isn’t right, we’re here to help. Our returns policy lasts 30 days from the date of delivery. If 30 days have passed, we unfortunately can’t offer a refund or exchange.
Returns Eligibility
Due to the personal care nature of our products, we only accept returns under the following conditions:
- The item must be unused
- In the same condition you received it
- In the original packaging
For hygiene reasons, used reusable cleansing sponges cannot be returned.
Non-returnable Items
We do not accept returns for:
- Used personal care items (including used cleansing sponges)
- Gift cards
- Sale items (unless defective)
Damaged or Defective Items
If your item arrives damaged or defective, we will gladly replace it.
Please email us within 48 hours of delivery with:
- Your order number
- Clear photos of the item
Refunds
Once your return is received and inspected, we will notify you via email.
If approved:
- Your refund will be processed to your original payment method
- Processing times may vary depending on your bank
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
If you still need help, email us at:
👉 admin@poshlumin.com
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
👉 admin@poshlumin.com
Return Shipping
To return your product, please contact us first for return instructions.
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Need Help?
For any questions related to returns or refunds, contact us at:
👉 admin@poshlumin.com
For hygiene and quality reasons, all PoshLumin products are carefully handled and sealed before delivery.